1. About ELG CRM System Builder

ELG CRM System Builder provides CRM, automation, workflow, pipeline, funnel, appointment, and related system-building services.

OUR SERVICES MAY INCLUDE

• CRM setup and configuration
• CRM architecture
• Pipeline development
• Workflow automation
• Lead management systems
• Forms and funnels
• Appointment and calendar automation
• Lead routing
• CRM cleanup and optimization
• GoHighLevel system setup
• System testing and troubleshooting
• CRM and automation consulting

The exact services provided to a client will depend on the agreed scope of work.

2. Use of This Website

You agree to use this website only for lawful purposes.

YOU MUST NOT USE THE WEBSITE TO

• Violate applicable laws or regulations
• Attempt to gain unauthorized access to systems
• Introduce malicious software or harmful code
• Interfere with website functionality
• Copy or reproduce website content without permission
• Misrepresent your identity or business
• Use the website for fraudulent or abusive purposes

3. Services

Our services are customized according to each client's business needs.

Before work begins, the scope of work may be defined through a proposal, agreement, statement of work, project description, or other written communication.

THE AGREED SCOPE MAY INCLUDE

• Deliverables
• Project requirements
• Timeline
• Fees
• Payment terms
• Client responsibilities
• Revisions
• Third-party software requirements

Work outside the agreed scope may require additional fees or a separate agreement.

4. Client Responsibilities

Clients are responsible for providing accurate and complete information necessary for us to perform the services.

THIS MAY INCLUDE

• Business information
• CRM access
• GoHighLevel access
• Website access
• Domain or DNS access where required
• Email or communication platform access
• Calendar access
• Brand assets
• Workflow requirements
• Sales-process information
• Other information reasonably required for the project

Clients are responsible for ensuring that the information and access they provide is accurate and authorized.

Delays caused by missing information, unavailable access, or delayed client responses may affect project timelines.

5. Third-Party Platforms

Our services may involve third-party platforms and software, including CRM, automation, email, SMS, calendar, hosting, payment, analytics, and other technology providers.

Examples may include GoHighLevel and other platforms selected based on project requirements. Third-party platforms are controlled by their respective providers.

WE ARE NOT RESPONSIBLE FOR

• Third-party outages
• Platform changes
• Feature removals
• API changes
• Account restrictions
• Pricing changes
• Service interruptions
• Third-party security incidents
• Changes to third-party terms or policies

Where a third-party platform changes functionality, additional work may be required to modify or rebuild part of a system.

6. CRM and Automation Systems

CRM and automation systems are designed according to the information, requirements, and processes provided by the client.

While we aim to build reliable and properly functioning systems, automation depends on multiple factors, including:

• Third-party platforms
• Internet connectivity
• APIs
• Email providers
• SMS providers
• User configuration
• Client processes
• Data quality
• Platform limitations

7. Project Timelines

Project timelines are estimates unless a specific completion date has been expressly agreed in writing.

TIMELINES MAY BE AFFECTED BY

• Delayed client responses
• Missing information
• Access issues
• Third-party platform problems
• Scope changes
• Additional requirements
• Technical issues outside our reasonable control

We will make reasonable efforts to communicate significant delays when they occur.

8. Payments and Fees

Service fees will be communicated before work begins.

DEPENDING ON THE PROJECT, PAYMENT MAY BE REQUIRED

• Before work begins
• In milestones
• On a recurring basis
• Upon completion
• According to an agreed payment schedule

The applicable payment terms will be those agreed upon between ELG CRM System Builder and the client.

Failure to make required payments may result in suspension or termination of services.

9. Additional Work

Requests outside the original agreed scope may be treated as additional work.

EXAMPLES MAY INCLUDE

• Additional workflows
• Additional funnels
• Additional pipelines
• New integrations
• Additional pages
• Major revisions
• New automation requirements
• Troubleshooting unrelated systems

Additional work may require additional fees and timeline adjustments.

We will communicate significant scope changes before proceeding where reasonably possible.

10. Revisions and Approval

Where revisions are included in a project, they must relate to the agreed scope of work.

Requests that substantially change the original project may be treated as additional work.

The client is responsible for reviewing and approving deliverables.

Once a deliverable has been approved, later changes may require additional fees depending on the circumstances.

11. Access and Account Security

Clients are responsible for providing appropriate access to the systems required for a project.

Clients should not provide unnecessary passwords or sensitive credentials when a secure access method is available. Clients remain responsible for their accounts and should maintain appropriate security practices, including:

• Strong passwords
• Multi-factor authentication
• Appropriate user permissions
• Removal of unnecessary users
• Secure credential management

We will use reasonable care when handling access provided for the purpose of performing services.

12. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of intellectual property it owned before the project began.

Client-provided materials remain the property of the client or their respective owners. Custom work created specifically for the client may be subject to the ownership terms contained in the applicable service agreement or project agreement.

ELG CRM SYSTEM BUILDER MAY RETAIN OWNERSHIP OF ITS

• Pre-existing templates
• Frameworks
• Processes
• Methods
• General know-how
• Reusable systems
• Non-client-specific materials

Nothing in these Terms automatically transfers ownership of pre-existing intellectual property.

13. ELG FLOW™ Method

ELG FLOW™ and related frameworks, terminology, processes, and branded materials used by ELG CRM System Builder may constitute proprietary intellectual property.

Unless expressly authorized in writing, you may not reproduce, resell, distribute, or commercially exploit proprietary ELG CRM System Builder materials, frameworks, or branded methodologies.

14. Confidentiality

During a project, either party may share confidential business information.

Each party agrees to use reasonable care when handling confidential information received from the other party. Confidential information should not be disclosed to unauthorized third parties except where:

• Required by law
• Necessary to provide agreed services
• Authorized by the owner of the information
• Already publicly available through no breach of confidentiality

Specific confidentiality obligations may be established through a separate agreement where required.

15. Data and Privacy

Your use of our website and services may involve the collection or processing of personal information.

Our handling of personal information is described in our Privacy Policy.

Clients are responsible for ensuring that their own use of CRM, email, SMS, marketing, and customer data complies with applicable privacy and communication laws. Where appropriate, clients should obtain the necessary permissions and consents from their customers or leads.

16. Email, SMS, and Marketing Compliance

If we build email, SMS, or marketing automation systems for you, you are responsible for ensuring that your campaigns and communications comply with applicable laws and regulations.

THIS MAY INCLUDE REQUIREMENTS RELATING TO

• Consent
• Marketing communications
• Opt-out mechanisms
• Do-not-contact requirements
• Data protection
• Email marketing
• SMS marketing
• Promotional communications

We can build the technical system, but the client remains responsible for the legality and content of the communications sent through their account.

17. No Guarantee of Business Results

Our services are intended to improve systems, processes, organization, and automation. However, we do not guarantee specific business outcomes.

WE DO NOT GUARANTEE

• A specific number of leads
• A specific number of appointments
• A specific conversion rate
• Increased revenue
• Increased profit
• Customer acquisition
• Sales results
• Marketing performance

Business results depend on numerous factors outside our control, including market conditions, pricing, offer quality, traffic, sales performance, competition, customer behavior, and the client's implementation of the system.

18. Disclaimer

Information provided through this website is for general informational purposes.

Nothing on this website should be interpreted as legal, financial, accounting, or other professional advice unless expressly stated otherwise.

You are responsible for obtaining appropriate professional advice when necessary.

19. Website Content

We make reasonable efforts to keep website information accurate and current.

However, we do not guarantee that all website content will always be:

• Complete
• Accurate
• Current
• Error-free
• Available

We may update, modify, remove, or change website content at any time.

20. External Links

Our website may contain links to third-party websites and services. These links may be provided for convenience or informational purposes.

WE DO NOT CONTROL THIRD-PARTY WEBSITES AND ARE NOT RESPONSIBLE FOR THEIR

• Content
• Availability
• Security
• Privacy practices
• Terms
• Services

Your use of third-party websites is subject to their applicable terms and policies.

21. Limitation of Liability

To the maximum extent permitted by applicable law, ELG CRM System Builder will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

THIS MAY INCLUDE LOSSES RELATING TO

• Lost revenue
• Lost profits
• Lost opportunities
• Lost data
• Business interruption
• Third-party platform failures
• Service interruptions

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, liabilities, and reasonable expenses arising from your:

• Violation of these Terms
• Misuse of our website or services
• Violation of applicable laws
• Unauthorized use of third-party systems
• Violation of another person's rights

This section applies only to the extent permitted by applicable law.

23. Service Suspension or Termination

We may suspend or terminate services if:

• Required payments are not made
• The client materially breaches an agreement
• Required access is not provided
• The client requests unlawful activity
• Continued work creates a security or legal risk
• The client engages in abusive or threatening behavior

Where appropriate, we will provide reasonable notice before terminating services.

Specific termination terms may also be established in an individual client agreement.

24. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

THESE CIRCUMSTANCES MAY INCLUDE

• Internet outages
• Third-party platform failures
• Hosting failures
• Natural disasters
• Government actions
• Cybersecurity incidents
• Power outages
• Telecommunications failures
• Widespread technical disruptions
• Other events beyond reasonable control

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, we may update the Last Updated date at the top of this page.

Your continued use of the website after updated terms are posted may constitute acceptance of the updated terms to the extent permitted by applicable law.

26. Governing Law

These Terms & Conditions will be governed by the applicable laws identified in the agreement between ELG CRM System Builder and the client.

If no separate written agreement specifies governing law, the applicable governing law and jurisdiction will be determined according to applicable legal requirements.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. Entire Agreement

These Terms, together with any applicable service agreement, proposal, statement of work, and Privacy Policy, represent the applicable understanding between you and ELG CRM System Builder regarding your use of the website and services.

Where a separate written client agreement conflicts with these website Terms, the specific client agreement will control for that project to the extent permitted by law.

29. Contact Us

If you have questions about these Terms & Conditions, please contact us.